OBJECTIVES Seeking challenging and interesting consulting and contracting assignments where ability, education, training, and practical experience, are effectively used.
SUMMARY OF QUALIFCATIONS
  • All aspects of training and human performance systems…
  • Working with complex material and Subject Matter Experts…
  • Experience in web technology, authoring systems and Learning Management Systems including Articulate, iSpring and MOODLE…
  • Experience in the design and implementation of major training programs that produce results…
  • Experience with web technologies...
  • Able to design systems with expertise in technical requirements, major components, interface requirements, configurations and capacities…
  • Experience in the design and implementation of major training programs that produce results…
SKILLS AND CHARACTERISTICS
  • Analytical, thorough, innovative, and multi-disciplinary…
  • Able to deal with a wide range of people effectively…
  • Able to make reasonable and timely decisions…
  • Expert in planning scheduling, and quality methods…
  • Able to communicate in writing, in person and before groups…
  • Offer a professional manner and a positive attitude…
EMPLOYMENT HIGHLIGHTS

CONSULTANT

Developed a variety of training and e-learning support materials in the field of telecommunications, finance and healthcare including technical sales training and management training projects.

PROJECT MANAGER

Pioneered the use of internet delivered training and LMS in a large call center environment. Generated hard dollar cost savings in excess of 3 million dollars per year and reduced Pacific Bell's sales cycle time.

TRAINING CENTER MANAGER

Designed and implemented Data Communications Institute, Pacific Bell's premier training program for Account Executives. This program resulted in 70 million dollars in new revenue.

OTHER EXPERIENCES

Background incorporates marketing, new business development, business sales, and systems development and support.

EDUCATION AND TRAINING

Boise State University, MS Degree in Instructional and Performance Technology

Marietta College, Marietta, Ohio, BA Degree

Faculty: Golden Gate University

Completed over 1000 hours of AT&T and Pacific Bell training and course work with special emphasis in the field of data communications and computer systems.