Joe Kirby Instructional and Performance Technology
|OBJECTIVES||Seeking challenging and interesting consulting and contracting assignments where ability, education, training, and practical experience, are effectively used.|
|SUMMARY OF QUALIFCATIONS||
|SKILLS AND CHARACTERISTICS||
Developed a variety of training and e-learning support materials in the field of telecommunications, finance and healthcare including technical sales training and management training projects.
Pioneered the use of internet delivered training and LMS in a large call center environment. Generated hard dollar cost savings in excess of 3 million dollars per year and reduced Pacific Bell's sales cycle time.
TRAINING CENTER MANAGER
Designed and implemented Data Communications Institute, Pacific Bell's premier training program for Account Executives. This program resulted in 70 million dollars in new revenue.
Background incorporates marketing, new business development, business sales, and systems development and support.
|EDUCATION AND TRAINING||
Boise State University, MS Degree in Instructional and Performance Technology
Marietta College, Marietta, Ohio, BA Degree
Faculty: Golden Gate University
Completed over 1000 hours of AT&T and Pacific Bell training and course work with special emphasis in the field of data communications and computer systems.